Forum Guidelines - Please Read

Hey all,

You may have noticed some changes in the Support Forum. I'd like to take a second to explain how the new layout will work.

There are now four categories - Public Support, Customer Support, Technical Support - 5000 Series, and Technical Support - 1000 Series.

Public Support includes the two previously existing boards (which remain unchanged). This will serve as a public forum for members of the TED community to help each other out with common issues. Energy, Inc staff does not verify responses, so take advice at your own risk!

The other three categories only allow general members to post new threads. All responses will come from members of the Energy, Inc staff. Response time might not be as quick as in the Public Support category, but here you can be confident in the accuracy of the information supplied. The technical support categories are broken down by specific issues such as hardware, software, installation, etc - so try to put your question on the appropriate board.

Don't forget to use the Search bar in the upper right before you post! Your question may have already been asked and answered.

If you have any specific questions about how the forum works, feel free to send me a private message or e-mail.

Andrew